Shipping policy
Last updated: November 11, 2026
This Shipping Policy applies to orders submitted through lezelmora.shop.
Processing Time
Orders normally require 2–3 business days for processing after payment authorization.
Business days exclude weekends and public holidays. Orders placed outside business hours begin processing on the next business day.
Inventory verification, high order volume or exceptional circumstances may occasionally require additional time.
Estimated Delivery Time
After dispatch, estimated delivery is:
20–45 calendar days
This delivery range is an estimate rather than a guarantee. Actual transit time may vary because of the destination, carrier capacity, customs processing, weather or public holidays.
Shipping Charges
- Orders with a merchandise subtotal greater than USD $30 receive free standard shipping.
- Any shipping fee for an order that does not qualify will be displayed before payment.
- Product discounts may affect the merchandise subtotal used to determine eligibility.
Taxes and Customs Duties
Customers are not responsible for undisclosed import duties, customs fees or carrier handling taxes.
If an unexpected charge is requested for an eligible shipment, contact us before paying whenever possible. If payment is unavoidable, keep the invoice or receipt and send it to us for review.
Delivery Addresses
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error, contact us immediately. We will try to update the address, but a change cannot be guaranteed after fulfillment begins.
Tracking Information
To obtain your tracking number, email kiataria.trock@outlook.com and include your order number.
Tracking activity may take several days to appear after dispatch, especially when a parcel is transferred between carriers.
Multiple Shipments
Products from the same order may arrive in separate packages. You will not be charged an additional fee solely because an order was divided into multiple shipments.
Delayed Orders
If the estimated delivery period has passed, contact us with your order number. We will review available tracking information and, where appropriate, request an investigation from the carrier.
Lost Packages
If the carrier confirms that a shipment has been lost, email kiataria.trock@outlook.com.
After verification, we will arrange a replacement at no additional product or shipping cost. If replacement is unavailable, we may issue a refund instead.
Delivered but Not Received
If tracking shows “delivered” but the parcel cannot be located:
- Check the mailbox, entrance and safe delivery areas;
- Ask household members, neighbors or building staff;
- Allow up to two business days for a possible early carrier scan;
- Contact the carrier;
- Notify us if the parcel remains missing.
We will provide reasonable assistance based on available tracking evidence.
Damaged Shipments
Photograph the damaged product, outer packaging, internal packaging and shipping label. Keep all materials and contact us promptly.
Shipping Contact
lezelmora
Operated by RACQUEL ANN MARIE LLC
6000 SIENA LN, BAKERSFIELD, CA
Email: kiataria.trock@outlook.com