Refund policy

Last updated: November 11, 2026

This Return and Refund Policy applies to products purchased from lezelmora through lezelmora.shop.

30-Day Return Period

You may request an eligible return within 30 days after the order is delivered.

To qualify for a return, the product should:

  • Be unused, unworn and in substantially original condition;
  • Include its original packaging, accessories and instructions;
  • Show no damage caused after delivery;
  • Be accompanied by the order number or valid proof of purchase.

All returns require prior authorization. Please do not send a product to our business address or another location before receiving return instructions.

How to Request a Return

Email kiataria.trock@outlook.com with:

  • Your full name;
  • Order number;
  • The product you wish to return;
  • The reason for the return;
  • Photographs if the item is damaged, defective or incorrect.

After reviewing the request, we will provide the appropriate return address and shipping instructions.

Free Return Shipping

Approved returns qualify for free return shipping. We will provide a prepaid return label or another approved return arrangement, depending on the customer’s location.

No restocking fee is charged for an eligible return.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. Contact us if a product is damaged, defective, incomplete or different from what you ordered.

Keep the product, shipping label and packaging while the matter is reviewed. After verification, we may offer:

  • A replacement at no additional charge;
  • A full or partial refund;
  • Another appropriate remedy accepted by the customer.

Return Exceptions

Unless required by law or the product arrived defective or incorrect, the following products may not be eligible for return:

  • Personalized or custom-made products;
  • Perishable goods;
  • Opened hygiene, cosmetic or personal-care products;
  • Gift cards;
  • Downloadable or digital products;
  • Products clearly identified as final sale before checkout.

These exceptions do not limit mandatory consumer rights.

Refunds

Returned products are inspected after reaching the designated return facility. We will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. After processing, the funds should normally appear in your account within 3–7 business days. Your bank or payment provider may require additional posting time.

Exchanges

For a damaged, defective or incorrect product, contact us to request a replacement. If you want a different size, color or product, we may ask you to return the original purchase and place a new order.

Cancellations

Contact us promptly if you wish to cancel an order. We will attempt to accommodate the request, but cancellation cannot be guaranteed after processing or shipment begins. An eligible product may still be returned after delivery.

Shipping Charges, Taxes and Duties

Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.

Customers will not be responsible for undisclosed customs duties, import taxes or carrier handling charges. If an eligible shipment generates such a charge, lezelmora will handle or reimburse it after reviewing reasonable documentation.

Contact

lezelmora
Operated by RACQUEL ANN MARIE LLC
6000 SIENA LN, BAKERSFIELD, CA
Email: kiataria.trock@outlook.com
Website: lezelmora.shop